Updated June 2023.
1. WHAT ARE THESE TERMS
1.1 What these terms cover: We are committed to protecting your personal information and complying with the General Data Protection Regulations (GDPR). This policy describes how we collect, use, process, store and disclose your personal information.
1.3 Print or Save: You should print a copy of this policy or save it to your device for future reference.
1.4 Legal rights: As a consumer, you have legal rights. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
2. WHO WE ARE
Grange Farm Harpole
Our website address is: www.GrangeFarmHarpole.co.uk,
Business Address: Grange Farm, Upper High Street, Harpole, NN74DJ.
3. WHY DO WE COLLECT PERSONAL INFORMATION ABOUT YOU?
We collect personal information about you to inform you about, and provide you with, our services, to deal with any enquiries you may have about them and to improve and develop these and the site for the future.
4. WHAT PERSONAL INFORMATION DO WE COLLECT?
4.1 Personal Data: Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
4.2 Information collected from you: We may collect the following types of personal information about you:
Identity Data - Forename and surname, Company name (if relevant)
Contact Data - E-mail address, Telephone number, Address, billing name and address
Marketing and Communications Data - such as your preferences in receiving marketing from us and your communication preferences
4.3 Information collected from the website: We may automatically collect the following information about each of your visits to our Site(s):
Technical Data - including the Internet protocol (IP) address used to connect the computer to the Internet, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
Usage Data - information about your visit to our Site(s), including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page;
Aggregated Data - which includes statistical or demographic data, for example we may aggregate your usage data to calculate the percentage of users using a specific Site feature. Aggregate data is not considered personal data in law as this will not directly or indirectly reveal your identify, however if we combine aggregate date with personal data so that it can directly or indirectly identify you then we then treat it as personal data.
5. HOW DO WE RECEIVE PERSONAL INFORMATION ABOUT YOU?
5.1 Direct interactions: We receive the personal information about you when you contact us directly in person or via post, email or telephone or through your visits to our Site(s) to request to purchase goods and/or services and/or to make a reservation, to create an account on our Site(s), to make a general enquiry, to provide us with feedback or to request marketing information or to subscribe to our newsletters, or when you enter a competition, promotion or survey.
6. HOW DO WE USE PERSONAL INFORMATION ABOUT YOU?
6.1 Principles of processing: We will only use your personal data when the law allows us to : (a) where we need to perform a contract with you, (b) where necessary for our legitimate interests where those are not overridden by your interests and rights (‘Legitimate Interests’ means the interests of our company in conducting and managing our business to enable us to give you the best service/products and the best and most secure experience. It can and does also apply to processing which is in your interests too) (c) for legal compliance and (d) where none of those apply, with your consent.
6.2 Use of personal information: We will only use your personal information to to contact you to answer your general enquiries, to resolve complaints or issues you may have, to manage our relationship with you.
7. DATA RETENTION
Your personal information will be held in our customer relationship management systems for an indefinite period. We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. We will carry out periodic data cleanses of this information to ensure that it is up to date and accurate and it is still reasonably necessary for us to retain it to fulfil the purposes we collected it for. In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
8. YOUR RIGHTS
8.1 Available rights: You have the following rights in connection with your personal information processed by us:
Access – you can request access to your personal information and further details about how your personal information is handled (commonly known as a ‘data subject access request’).
Object – you have the right to object to our processing of your personal information for direct marketing purposes or where the processing isn’t necessary for the purposes of the contract between us or legitimate interests pursued by us or by a third party. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Rectification – you can request rectification of any incomplete or incorrect personal data held about you. It is important that the personal data that we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Erasure – you can request erasure of any personal data where there is no good reason for us to continue processing it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Restriction - This enables you to ask us to suspend the processing of your personal data if you want us to establish the data's accuracy, where our use of the data is unlawful but you do not want us to erase it, where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Transfer - We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
14.2 How to exercise the rights: In the event you wish for us to remove your data from our personal database, or just a copy of what information we have retained, please get in touch with us via email@example.com
We do not allow external parties to upload media to our website.
All media uploaded to this website is copyright of Grange Farm Harpole. In the event we use third party imagery, we have acquired the rights and / or permission to use said imagery to represent Grange Farm Harpole